Sales Policy; terms and conditions

Acceptance of Terms and Conditions: By placing an order, the purchaser agrees to acknowledge to have read the terms and conditions herein and accepts them without recourse.  Prices are subject to change without advance notification.  Eastern Applied Research, Inc reserves the right to effect engineering changes, product deletions and other changes without advance notification.  Any inadvertent errors are not the responsibility of Eastern Applied Research, Inc.

Placing Orders: Orders can be placed through a clients primary contact at Eastern Applied Research via phone, email, fax or mail.  Telephone orders (verbal) may be placed between 8:00AM and 5:00 PM EST.  Written, clearly marked "confirmations" are suggested on verbal orders to avoid duplications.  Any discrepancies between verbal and written orders are assumed by the customers.  Please be specific with details to avoid unnecessary delays.  Depending on the scope of the order, a signed purchase agreement may be required.  Orders are accepted and processed subject to current prices.

Contact Information:
     Contact Request Form
     Headquarters / Service Center Phone: 1-716-201-1115
     Fax Orders: Submit fax orders to 1-716-201-1119
     Primary Email:
     Mailing Address
          Eastern Applied Research, Inc.
          6614 Lincoln Ave.
          Lockport, NY 14094

Payment Terms: Terms are provided upon request for orders of instruments and services.  Appropriate credit references are required for approval and a percent deposit may be requested.

Pre-Payment: Certain orders may require pre-payment in full.  In those instances, Eastern Applied Research accepts bank transfers, certified checks or credit cards.  We accept Visa, MasterCard and American Express (a processing fee applies to all credit card transactions).

Financing: Some orders may be available for financing, contact a representative to learn more.

Delinquent Accounts: Invoices not paid within 30 days are subject to a 1.5% Finance Charge in addition to a one-time $10.00 US Accounting fee.  Delinquent accounts will be submitted to a collection agency after a standard number of 'deliquent' days have elapsed.

Shipping Terms

FOB Point: Lockport, NY 14094 USA

Shipping Charges: Shipment by freight carrier requires prepayment or is separately added to invoice.  Shipments by FedEx or UPS can be billed directly to a clients account or added to invoice.  Each order is subject to a handling charge.

Insurance: Available by carrier at current rates and by specific request only when placing orders.  Insurance costs are to the "Buyers Account"

Title and Ownership: Title and ownership of all merchandise is transferred to consignee upon delivery to a commercial carrier.  Acknowledgment of receipt in good condition of the merchandise is made by the commercial carrier.

Cancellations: Cancellations of orders are accepted only on unshipped stock items and upon appropriate notification and confirmed in writing.  Cancellations may be subject to a restocking fee.  Custom manufactured products are not subject to cancellation.

Merchandise Return and/or Exchange: No items are accepted for return or exchange without advance notification and our issuance of a Return Authorization Number (RAN).  No items are considered for return or exchange beyond 30 days from the date of invoice.  Packing and all transportation expenses are assumed by the customer.  Any returned merchandise is subject to a 20% restocking charge, plus shipping and expenses provided the returned goods are unused, undamaged and in a resalable condition as determined by our inspection.  The following information is required: invoice or packing list number, date of order and purchase order number.  Only Credit Memos are issued against material purchases for use within six months of Credit Memo date.

Damaged Goods: Inspect package or crate upon receipt for visible signs of damage.  If carton is received conspicuously damaged, refuse acceptance and/or alert carrier to the condition.

Export Orders: Purchase orders should clearly and separately indicate billing and shipping addresses, if different.  Particular attention should be given to provide the city, postal code and country clearly in addition to other pertinent information, which will assure receipt of ordered merchandise.  Many orders are delayed in transit or customs due to inadequate or incomplete shipping information.  Normal shipping terms are Ex-factory.

Depending on the destination, export orders may be subjected to various additional charges for Customs Documentation, Certifications, Insurance, etc.  Please request a ProForma Invoice prior to placement of orders to avoid any unnecessary delays.  Our Export Department is experienced and will be pleased to offer any required assistance in assuring a prompt reply to accommodate export orders.  Customs, documentation fees, taxes, etc is assumed by the purchaser.

Warranty: Eastern Applied Research Inc warrants its analyzers, standards and repair services to the original consumer/purchaser to be free from defects in material and workmanship for the time period agreed to at the time of purchase; covering parts and labor.  Any warranty period begins the day that product leaves the Eastern Applied warehouse or repair services are made.  Details of the warranty will be provided after an order is confirmed; if a purchaser does not receive the warranty, they should contact Eastern Applied to request a copy.  Unless agreed to in writing, no warranty is applicable other than the standard warranty.

Representation: Eastern Applied Research Inc reserves the right to effect product additions, deletions, substitutions or changes in specifications and prices in accordance with good manufacturing practices, technology, material availability, safety and market trends without notification.  Any information including actual products furnished by Eastern Applied is as representative as possible.  Final independent testing and decision to determine product suitability and manner of product use is the sole responsibility of the customer.