Available for XRF Services When You Need Us
No matter how well an XRF Analyzer has performed in the past, issues will occur at some point - and Eastern Applied is available when they do. Eastern Applied Research began as an XRF Analyzer service organization and has grown because of a dedication to providing fast response times, knowledgeable service, and economical resolutions to problems.
Our staff understands how critical x-ray fluorescence technology is to your quality control process and realizes that analyzer downtime can often be extremely costly because of limitations to production.
Knowing this, our in-house technical staff will work with you to trouble shoot problems and determine if an immediate resolution is possible by phone. XRF technicians can also attempt immediate resolution of software related issues through remote access of a clients system. If these options are not able to resolve the issue then our Service Coordinator will work to have a field technician scheduled to provide on-site evaluation services.
Our staff understands how critical x-ray fluorescence technology is to your quality control process and realizes that analyzer downtime can often be extremely costly because of limitations to production.
Knowing this, our in-house technical staff will work with you to trouble shoot problems and determine if an immediate resolution is possible by phone. XRF technicians can also attempt immediate resolution of software related issues through remote access of a clients system. If these options are not able to resolve the issue then our Service Coordinator will work to have a field technician scheduled to provide on-site evaluation services.
Based on the description of a problem and pre-evaluation, our field technician will attempt to arrive at your facility with components that may be required to resolve the issue. They will perform the on-site evaluation of your x-ray fluorescence analyzer, advise you on the technical issues, and probable resolution.
With your approval, the technician will provide the repair services required - when it comes to repairs, we strive to offer a complete repair at competitive pricing; one way to offer the best priced repairs is by developing critical components in-house that have been proven over time to offer top performance at reasonable prices.
With your approval, the technician will provide the repair services required - when it comes to repairs, we strive to offer a complete repair at competitive pricing; one way to offer the best priced repairs is by developing critical components in-house that have been proven over time to offer top performance at reasonable prices.
RELATED READING:
- XRF Protection Plans: limit your liability if problems occur
- Proper XRF Maintenance: how you can extend the life of an x-ray fluorescence analyzer
- X-Ray Fluorescence Component Overview: x-ray tubes and the cost of neglect
- XRF Protection Plans: limit your liability if problems occur
- Proper XRF Maintenance: how you can extend the life of an x-ray fluorescence analyzer
- X-Ray Fluorescence Component Overview: x-ray tubes and the cost of neglect