Available for Evaluation and Repairs When You Need Us
No matter how well an XRF Analyzer has performed in the past, issues will occur at some point - and Eastern Applied is available when they do. Eastern Applied Research began as a service organization and has grown because of a dedication to providing fast response times, knowledgeable service and economical resolutions to problems.
Our staff understands how critical XRF Technology is to a users quality control process and that analyzer downtime can often be extremely costly because of limitations to production. Knowing this, our in-house technical staff will work with a client to trouble shoot problems and determine if any immediate resolution is possible by phone. XRF Specialists can also attempt immediate resolution of software related issues through remote access of a clients system. If these options are not able to resolve the issue then our Service Coordinator will work to have a field technician scheduled to provide on-site evaluation services.
Based on a users description of a problem, the field technician will arrive at your facility with any components that may be required to resolve the issue. They will perform the on-site evaluation of your x-ray fluorescence analyzer, advise you on the technical issues and probable resolution. When approved, the technician will provide the troubleshooting and repair services required - when it comes to repairs, we strive to offer a complete repair at competitive pricing; one way to offer the best priced repairs is by developing critical components in-house that have been proven over time to offer top performance at reasonable prices.
XRF Analyzer problems? Contact Eastern Applied Research and we will work to resolve the issues so that downtime and repair costs are limited.
- XRF Protection Plans; limit your liability if problems occur
- Major Repair Services: generally not an issue but this blog highlights some major repair work provided
- Review testimonials from current clients of our service/support team