Top Three Reasons Clients Choose Eastern Applied Research

As the end of 2012 draws near, Eastern Applied associates have been reviewing surveys sent to clients throughout the year.  These surveys play a role in maintaining our laboratory accreditation but are also critical as we set goals for the upcoming year…letting us know what we are doing right and where we can improve.

While our goal is 100% satisfaction, we are still pleased to note an overall satisfaction rating of 93% for in-house and field services.  It is important to know that our services are provided appropriately and that our staff is representing the organization well.

Why do clients choose Eastern Applied Research?
Top three reasons that current clients have chosen Eastern Applied Research for their XRF related interests.

Personal Service; we answer the phone
The goal of Eastern Applied Research is to combine the capabilities of large organizations with the one-on-one interaction of a smaller organization.  It is the personal touch that our clients appreciate…a person answering the phone, seeing the same technician at annual service visits, etc.

Experience and Knowledge
We are pleased to have a dedicated staff that offers a strong knowledge base developed from experience with XRF.  73% of our associates have over five years of experience in their area of x-ray fluorescence and an amazing 36% of all our associates have over twenty years.

Complete XRF Service and Support
Few organizations involved with x-ray fluorescence “do it all”.  Eastern Applied can support your XRF related needs from the initial investment by offering both new and used XRF analyzer sales and over the course of the instruments life with our North American XRF service staff and in-house standards laboratory (note that we do not outsource laboratory services and are Accredited to ISO/IEC 17025).

For those of you considering options for XRF sales, service, or support, take note that Eastern Applied offers a combination of the personal attention that many expect from a small/medium sized service company with the knowledge base and coverage of larger organizations.  Keep Eastern Applied in mind and let us know what is important to you – we will look forward to earning your business.

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