Archive for April, 2011

Top 3 Concerns when Reviewing XRF Technology for Coating Thickness

Eastern Applied Research, as an organization, has always been involved with providing solutions for coating thickness measurement needs.  Even before to starting the company, key personal were XRF Sales and Service Associates for a leader in XRF technology that specialized in coating thickness applications.

Needless to say, our associates have discussed plating thickness and x-ray fluorescence for a long time.  Recently, the idea of ‘what’s most asked about’ for this application came up and our specialists noted the following top three concerns…

#3 Cost: how much does it cost to purchase and operate?

Initial investment is always a concern and that is why Eastern Applied offers budget friendly used XRF analyzers as well as the new Element Xr line.  Both will offer coating solutions with excellent price-to-performance ratio.  Price ranges will vary based on what model will accomplish a specific task but will typically start in the low $20k’s (for new).

XRF CostOne of many benefits that XRF technology offers is that it does not require much money into a system after the initial investment.  Certainly, yearly preventative maintenance visits by our technical staff are suggested to extend the life of an XRF but it’s a fairly “free” technology after the purchase with the only regular “costs” being for electricity and operator.

#2 Performance: how accurate and consistent will it be?

Hitachi High-Tech XRFThis has a lot to do with the analyzer that is selected and what the exact testing need is.  Used analyzers provide good performance at a low cost but are not as long-term a solution as new systems.  Eastern Applied is extremely happy to offer new Hitachi XRF Analyzers for coating thickness measurement needs, from basic single layers to complex coating applications.  When the proper instrument is set-up and being operated correctly, the user can expect excellent results that are repeatable over the long term.  For performance notes regarding your specific application you should request contact from a specialist.

#1 Can It Help Me: what is the best analyzer for _________?

Our technical advisors would typically ask for some more details from you at this point…”what is the exact coating, its thickness and substrate?” and “what is the samples size?” are important ones.  Regardless of an available systems price or performance – if the chamber, collimator, and system won’t meet your sample size or application interest then it is difficult to provide a solution.

We are pleased with the versatility that the Hitachi FT-110A provides for basic metal finishing and composition analysis needs.  When the Hitachi line was first released (known as Seiko Nanotechnology), not all chambers provided the versatility that the new Hitachi FT110A allows.  With a greater Z height standard and top down measurement with distance variation, it provides a flexibile tool for most samples.

To discuss what is important to you in reviewing XRF for Coating Thickness Applications we ask that you request contact from one of our experience Application Specialists.

Top Benefits the Internet Offers Users of XRF Analyzers

Eastern Applied Research recently changed a few things relating to our ‘online presence’ – a newly designed website was launched (www.easternapplied.com) and we started a YouTube business page (linked here).  These two items are important for us to get information on the organization and XRF Technology to people with x-ray fluorescence related needs.

Internet Connects XRF and PeopleThese recent changes highlight a great benefit of the internet…the ability to provide information to interested parties when they want it.  While this is probably the primary benefit that people would list when considering how the internet affects users of XRF analyzers, there are some additional benefits that the internet offers.

Below are the top three benefits that the internet provides Eastern Applied clients.
(after information provider)

#3 Training Opportunities: understand the technology better
While Eastern Applied offers nationwide installation and training services, some customers will have past experiences with x-ray fluorescence where they can install a system on their own.  The training part can be provided by Eastern Applied via the internet so that costs are limited but all the answers are provided so that the XRF operator can obtain optimum performance from a system.

#2 Web-Demonstrations: know what XRF technology can do
Organizations interested in x-ray fluorescence will typically want to see a system in action before making the investment in the technology.  Since desktop analyzers are difficult to move around, Eastern Applied Research began offering web-cam demonstrations of the instruments and it has been very beneficial for interested parties…they can review software functionality and instrument performance without leaving their facility.  This can be scheduled quickly and an Application Specialist will provide the demonstration; answering questions along the way.

XRF Analyzers on YouTubeIn addition to one-on-one demonstrations, the previously noted YouTube Channel of Eastern Applied offers a variety of general demonstrations so that interested organizations can review the basics of software flow, data management, etc.  Our YouTube channel even offers a copy of a complete Webinar introducing the Hitachi FT110A.

#1 Remote Service / Support: minimizing down-time
Eastern Applied is dedicated to providing efficient XRF service and support.  So, we recently began offering remote software support through the internet.  Our technical staff can almost immediately access a clients analyzer through internet connection to diagnose, and often resolve, issues relating to software functionality.  Since this benefit is for already operational instruments it is the number one benefit…as our remote software assistance limits production downtime and service costs for our clients.

So…as you can see, the internet provides more than just the initial information about x-ray fluorescence that many companies require.  We use it to offer important information throughout the review process, start-up of a system and the entire lifetime of an instrument.

Eastern Applied Research is pleased to be a leader in these areas of interest that will benefit organizations like yours – let us know if you are familiar with another benefit that the internet can offer and we’ll review it…

Feedback is Critical to Potential Clients and Eastern Applied

Testimonials and client feedback is very important to us.  Our field technicians and in-house standards laboratory staff work hard to keep clients satisfied with all aspects of Eastern Applied and we are proud to be able to have some nice testimonials of that effort.  Please review our testimonials page for full statements; but some ‘highlights’ include…

“…technician did an excellent and thorough job…”
“…Eastern Applied has been wonderful to work with…”
“…your customer service is second to none and your prices are very competitive.”
“…Eastern continues to impress me with each interaction…”

While we are dedicated to only giving service that leads to positive comments, we learn from any concerns that clients may have so that future efforts continue to improve.  Please let us know if you have worked with Eastern Applied and what you thought about the efforts made to meet your interests…contact our service manager here.